Megaworld Hotels and Resorts goes each retired for Raising the Filipino Brand of Service Excellence
Without a doubt, the edifice manufacture is astatine the forefront of commercialized trades with a precocious level of work and an oculus for detail. Faced with the regular pressures to behaviour seamless events and thoughtful experiences, Cleofe Albiso, the Managing Director of the Philippines’ largest hospitality absorption concatenation says, “Megaworld Hotels and Resorts continues to put connected its radical and envisions a breed of empowered champions that volition assistance guests triumph the day’s challenges”.
With the extremity of continuously elevating impermanent work acquisition and recovery, the Department of Tourism, conducted the Filipino Brand of Service Excellence Training programme simultaneously crossed Megaworld Hotels and Resorts’ (MHR) 6 brands and 12 spot locations crossed the Philippines each successful 1 day.
A full fig of astir 400 associates finished modules covering Service Excellence and the 7Ms of Filipino Values, Delivering Excellent Service utilizing the GUEST Techniques, and the HEART of Service Recovery.
Participating hotels included Savoy Hotel and Belmont Hotel successful Newport Pasay Manila, Kingsford Hotel astatine the Entertainment City of Paranaque, Eastwood Richmonde Hotel successful Quezon City, Richmonde Hotel Ortigas successful Pasig, Hotel Lucky Chinatown successful Binondo and Twin Lakes Hotel adjacent Tagaytay. Cebu based properties who besides joined successful were Savoy Hotel and Belmont Hotel successful Mactan Newtown. In the Panay portion were Boracay properties similar Savoy Hotel and Belmont Hotel astatine the Boracay Newcoast and Richmonde Hotel Iloilo located astatine the Iloilo Business Park successful Mandurriao.
Accredited trainers from DOT Metro Manila were Gil Regondola, Maria Susanna F. Edilo, Lax Junnel Mendoza with the supportive beingness of Regional Director Sharlene Batin. Cebu properties were handled by Dr. Evelyn Lupango nether the leadersship of Regional Director Shahlimar Hofer Tamano. While Dr. Mae Panes and Boracay properties by Bryan John Dizon conducted trainings for Western Visayas properties nether the enactment of RD Crisanta “Krisma” Rodrigez.
Having the aforesaid mindset, the Department of Tourism aims to scope the extremity of achieving 100,000-trained tourism work providers successful the state successful 2023.
MHR’s Group Director of People Management and Development, Ms. Divinagracia delos Reyes, is present moving connected the succeeding batches to execute 100% grooming compliance for each employees.
Albiso adds that “Your stays are nary longer conscionable astir rooms and meals prepared and acceptable the mode you similar them”. She expounds “more than that, we are your partners to assistance you execute your goals during your stay”.
Department of Tourism, Assistant Secretary Rica Bueno, successful a congratulatory station implicit the facebook leafage of Megaworld Hotels and Resorts (MHR) said “Thank you truthful overmuch MHR for believing successful the Filipino Brand of Service Excellence! Mabuhay!